International Shipping

VitaminDeal.com ships internationally to the following countries: Australia Malaysia Austria Netherlands Belgium New Zealand Canada Norway Denmark Philippines Finland Singapore France Spain Hong Kong Sweden Iceland Switzerland Ireland Taiwan Italy Turkey Japan United Kingdom INTERNATIONAL SHIPPING FEE: Our standard ground shipping, FREE Shipping, 2nd Day, or Next Day does not apply to international shipping. To receive the accurate shipping rate please choose "INTERNATIONAL EXPRESS" for your shipping method on the check-out page. The shipping cost will be automatically shown based on the weight and destination of your order. Depending on what is in your shopping basket, the rate will be different. The rate is shown in US Currency only. The shipping fee reflects the base shipping charge and do not include customs duties and taxes. Refusal or failure to pay your local duty or tax may affect your ability to place orders with us in the future. AFTER PLACING YOUR ORDER Your tracking number will be sent to you via e-mail within 24 hours after your order shipped. You will have access to all of the information regarding the status of your package including detailed tracking and transit updates. The tracking information will also inform you of up to date information regarding customs clearance. Import Taxes: We ask that you please be aware of local custom and importation laws. You may have to pay import taxes, customs duty, or any additional charges that may come with custom clearance in your country. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from VitaminDeal.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. IMPORT RESTRICTIONS Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We can not possibly keep up with all the laws in every country. It is your responsibility to know what is legal and what is not. We will always ship discreetly for your privacy. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them. For custom information, visit the U.S. Department of Commerce Trade Information Center. Each Countries may require various types of import licenses. VitaminDeal will not knowingly ship any products to any countries that may require any type of license. VitaminDeal will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. VitaminDeal will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility. By ordering from our site you are stating that you agree to our shiping policy and terms of condition. Our international shipping prices reflect the base shipping charge not including customs duties, taxes. If you refuse to pay your local duty or tax and the carrier bills VitaminDeal for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeapordize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering. Declaration of Value and Contents: Please note that we declare the full value (minus the shipping charge) of your order on the shipping label. Also, we label the contents as "Nutritional Supplements for Personal Use". Your Shipping Address and Phone Number: Please make sure your shipping address and your phone number is full and complete and in English. The phone number may be used by Fedex or USPS to contact you, in case they have problems delivering your order. Note: If your order is returned to us due to customs related issue such as banned / restricted products, a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card minus a 20% restocking fee. You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc. You will only be credited for merchandise when the package is returned to us in the same condition it was sent. International orders are shipped via FEDEX/USPS Express which can take approximately 7-14 business days for delivery. Transit times can also depend on the customs agency and rules in your country. FIRST TIME INTERNATIONAL BUYER For your protection and ours, it is important to make sure credit cards are being used by their proper owners. When placing your order, please enter the exact billing address and shipping address for your order. Please enter your credit card number, your credit card expiration date, and the three number CVV code on the back of your card. We will attempt to electronically verify this billing, shipping, and CVV information with your credit card number. Any deviations in this information may stop your order from shipping and your order can be cancel. Customers ordering over $80.00 for the first time from VitaminDeal.com will need to fax or email us the following information. Please fax to (011.626.363.9834) or email to orderstatus@vitamindeal.com. In order for VitaminDeal.com to better serve you, the following information is required. To process the order we will need a monthly credit card statement or bill. (This is the document that shows your charges for that month.) We also require a copy of the front and back of the credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. Your privacy is assured. Please understand that we respect your privacy and have no interest in your personal spending habits. We do not sell or distribute any of your personal information. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder. We reserve the right to cancel any order that is unable to be verified or processed. We appreciate your cooperation and apologize for any inconvenience we may have caused. Repeat International Customer If you are a repeat customer, using the same credit card, and shipping to the same address, then no additional information should be required in the future unless you changed the billing or shipping information that you provided. PRODUCTS THAT MAY BE ILLEGAL TO IMPORT NO2 Nitric Oxide Acetyl-L-Carnitine Androstenedione Testobol, Primobolan and related pro-steroids L-Carnitine DHEA Human Growth Hormone (HGH) Amino Acids of any kind Products containing Vitamin K Pregnenolone Melatonin 5-HTP Yohimbe Herb and Yohimbe Extracts DHEA Kava Kava Hoodia Gordonii Red Yeast Rice Gotu Kola Tribulus St. Johns Wort Ecdysterone Ginkgo Biloba DMAE Certain Protein Products may be illegal to import to: United Kingdom Australia USEFUL LINKS FOR INTERNATIONAL CUSTOMERS Local Time at our location in California: Worldtimeserver.com or Time.gov Currency Exchange (For Example, Dollar to Yen) Yahoo or CNN